ITLifelines gives Houston small businesses the same monitoring, patching, backup and 24/7 threat response that enterprises pay a full IT department for — for a flat, predictable price per user.
No sales pressure. You get the findings report either way.
Response target
1hr critical
Threat monitoring
24/7/365
Billing
Flatper user
Based in
Houston, TX
Not because the owner was careless — because nobody owned it. These are the gaps that turn a normal Tuesday into a week of lost revenue.
GAP 01
Ransomware crews deliberately fire on Friday nights and holiday weekends. If nothing is monitoring your endpoints at 2am, an intrusion has all weekend to spread before anyone notices.
GAP 02
A common and expensive assumption. Microsoft protects its infrastructure, not your content — deleted mail, wiped SharePoint sites, and encrypted OneDrive files are your problem past the retention window.
GAP 03
Business email compromise costs more than ransomware for companies your size. Without MFA everywhere, conditional access, and trained staff, one convincing invoice email is all it takes.
You get a single number to call, one monthly invoice, and documentation that means your business isn't hostage to one person's memory.
Proactive monitoring and patching on every device, with a help desk your team can actually reach.
Managed detection and response backed by a security operations center that never closes.
Licensing, migration and hardening — supplied, configured and managed on one bill.
Tested, versioned backup for both cloud and on-prem — with a recovery time you've actually rehearsed.
Controls, evidence and documentation for regulated practices — built in, not bolted on later.
Quarterly reviews that tie your technology roadmap and budget to where the business is going.
Software alone doesn't stop an intrusion — someone has to look at the alert and decide. We partner with a dedicated security operations center so your environment is under human review around the clock, without you funding a security team.
Endpoint, identity and network telemetry streams into the SOC continuously and is correlated against live threat intelligence.
Analysts validate what matters and discard the noise, so you're not paged for a false positive at 3am.
Confirmed incidents come to us with context attached, and we contain them under your agreed response times.
You see what was found, what was done, and what's still open — in plain language, every month.
Every plan covers unlimited remote support within scope. You'll know your IT cost before the month starts.
Essentials
1–10 users moving to managed IT for the first time
5 user minimum
Business
10–30 users in growth mode who can't afford downtime
10 user minimum
Enterprise-Ready
20–50+ users with compliance or audit obligations
15 user minimum
Pricing shown is for commercial small-business engagements. Public sector, education, compliance-heavy and multi-site engagements are scoped and quoted individually.
Microsoft 365 licensing is billed as a separate line item at cost plus a small margin, so you can see exactly what you're paying Microsoft. Onboarding and migration are quoted once, per project. After-hours work outside your agreement is billed hourly at a rate agreed up front.
HIPAA safeguards, EHR uptime, and imaging systems that can't wait on a callback.
Client confidentiality, e-discovery retention, and hard protection against email compromise.
Large CAD and project files, field connectivity, and client security questionnaires answered properly.
Job-site devices, mobile access to plans, and IT that scales as crews and offices are added.
I'm Blair Davis. For the past seven years I've worked as a systems engineer at a Houston healthcare organization, running Active Directory, Exchange in hybrid, Microsoft 365 and email security in an environment where a HIPAA violation isn't hypothetical and an outage reaches patients. Before that: server and application administration, high-volume hosting support, and five years in the Marine Corps.
I started ITLifelines because the controls I take for granted at work — MFA everywhere, tested backups, monitored endpoints, systems that are actually documented — are missing at nearly every small business I look at. Not because anyone was careless. Because nobody owned it.
Experience
10+ years in systems engineering
Regulated environments
7 years in HIPAA-covered healthcare IT
Certifications
MS-900 · ITIL · MIT Cybersecurity
Service
U.S. Marine Corps veteran
What I work in day to day
Microsoft Teams Administrator Associate (MS-700) in progress.
“Most breaches I've seen didn't need a sophisticated attacker. They needed one account without MFA and nobody watching at 2am.”
Blair Davis · Founder
No mystery, no open-ended discovery phase. The security assessment is week one of this timeline, so by the time you decide, you already know what we found and what we'd do about it.
Larger environments and on-prem server migrations run longer. We'll tell you that up front rather than after you've signed.
A short, structured review of your current environment. Takes about an hour of your time. You get a written findings report you can keep and act on — whether or not you hire us.
Most issues are resolved remotely within minutes. When hardware needs hands on it, we come to you.
Our standard managed services agreement runs 12 months, which is what lets us price flat per user rather than billing hourly. Month-to-month is available at a higher rate if you'd rather start there.
A review of your identity and email security, patch and endpoint status, backup coverage and recoverability, and user access. You receive a written findings report with prioritized recommendations. It's yours to keep and use with any provider.
Yes — we can supply, migrate and manage your M365 licensing on one invoice alongside your support. If you'd rather keep licensing direct with Microsoft, we'll manage the tenant either way.
Security events are monitored and triaged around the clock on every plan that includes SOC coverage. For non-security issues, after-hours response depends on your plan — the Enterprise-Ready tier includes 24/7 response for critical outages, and other plans can add it.
Often yes. We handle the monitoring, patching, backup and security tooling that's hard for one person to cover alone, and they stay focused on the systems specific to your business. We're comfortable working alongside internal IT.
We build HIPAA-aware safeguards into the Enterprise-Ready tier — access controls, audit logging, encrypted backup, documented policies — and we'll sign a BAA. We're your technical safeguards, not your compliance attorney; larger practices should still have a compliance officer.
We run the assessment first so nothing is a surprise, then take over in a planned sequence — documentation, tooling, then credentials — with your current provider's notice period built into the schedule. You keep support the whole time.
